Refund policy

Last updated: April 30, 2026

Thank you for shopping with EARNENDEL STORE.

Our business is operated from South Korea, and we primarily sell products to customers located in the United States. Orders may be fulfilled from various warehouse locations depending on product availability.

RETURN WINDOW

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

All return requests are subject to review and approval before a return authorization is issued.

RETURN ELIGIBILITY

To be eligible for a return, your item must be:

Unused Unworn In the same condition that you received it With tags attached In its original packaging

You must also provide proof of purchase.

We reserve the right to refuse returns that do not meet our return conditions.

Photographic or video evidence of the item's condition may be required before a return or refund is approved.

Returns requested without sufficient evidence or outside the return eligibility criteria may be denied.

HOW TO START A RETURN

To start a return, please contact us at:

bigstone9536@gmail.com

Do not send items back without contacting us first.

Items returned without prior authorization will not be accepted.

If your return is approved, we will provide instructions on how and where to send your package.

Return addresses may vary depending on the product and fulfillment location.

RETURN SHIPPING COSTS

Customers are responsible for return shipping costs unless the item is:

Defective Damaged Incorrect Not as described

Original shipping costs are non-refundable unless the return is due to our error.

DAMAGES AND ISSUES

Please inspect your order upon reception.

Contact us immediately if:

The item is defective The item is damaged You receive the wrong item

We will evaluate the issue and provide an appropriate solution, which may include:

Replacement Refund Partial refund Other resolution

NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including:

Perishable goods (such as food, plants, or flowers) Custom or personalized products Personal care or hygiene items Hazardous materials Flammable liquids or gases

Sale items and gift cards are non-returnable.

EXCHANGES

The fastest way to ensure you get what you want is to:

Return the item (once approved) Place a new order for the replacement item

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If merchandise is shipped into the European Union, customers have the right to cancel or return their order within 14 days without providing a reason.

The item must still be:

Unused In its original condition In its original packaging

Proof of purchase is required.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund is approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that banks and payment providers (including PayPal) may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

bigstone9536@gmail.com

LATE OR INELIGIBLE RETURNS

Returns received after the 30-day return window may not be eligible for a refund.

We reserve the right to determine return eligibility at our sole discretion.