Return & Refund Policy
Last updated: April 30, 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
All return requests are subject to review and approval before a return authorization is issued.
To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags, and in its original packaging. Proof of purchase is required.
To start a return, please contact us at:
bigstone9536@gmail.com
Do not send items back without contacting us first. Items returned without prior authorization will not be accepted.
We reserve the right to refuse returns that do not meet our return conditions.
Photographic or video evidence of the item's condition may be required before a return or refund is approved.
Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or not as described.
Original shipping costs are non-refundable unless the return is due to our error.
Our business is operated from South Korea, and we sell products to customers in the United States.
Orders may be fulfilled from various warehouse locations depending on product availability.
Return addresses may vary depending on the product and fulfillment location.
Damages and Issues
Please inspect your order upon arrival.
If the item is defective, damaged, or incorrect, contact us immediately at:
bigstone9536@gmail.com
We will evaluate the issue and provide an appropriate solution, which may include a replacement, refund, or other resolution.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, plants, or flowers)
- Custom or personalized products
- Personal care or hygiene items
- Hazardous materials
- Flammable liquids or gases
Sale items and gift cards are non-returnable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, once approved, and place a new order for the replacement item.
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that banks and payment providers (including PayPal) may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
bigstone9536@gmail.com